About YouWhether you are a corporate leader, manager, or team member, you can reach even greater heights in people-skills, cross teamwork, change leadership, and superior customer service with my 20+ years of global experience. Large corporations in diverse industries, large law firms, healthcare organizations and special niche groups like Information Technology (IT) and other technical teams, make significant practical improvements with my help especially in tough times of change. |
About KateWorkplace interaction is now global and the people-skills challenges of diversity are impacting results. I turn these diverse interaction obstacles into business assets especially in tough times of change. What challenges in customer experience, teamwork, and adapting to change do you want to me to transform into assets? Together we can harness the power of your team's cultural, generational, and personality strengths for dynamic teamwork and superior customer experience. |
TestimonialsI just crossed into my 32nd year in IT and was entering your class thinking OMG not another customer service class with the same old stuff. I really was wondering what you could teach an old dog that thought he had heard everything. To my surprise I learned many new things and how they relate to the 21st century. Thanks for the class and helping teach me new perspectives! Wendell. |
WorkshopsAre organizational people-skills for great customer experience, teamwork, and leadership inborn? No, not in everyone. Moreover, personality differences and global diversity make interactions with colleagues and customers ripe for miss-hits and conflicts. Decision makers have chosen CAS, Inc. workshops for their inspiration and practicality. No fluff. See real change to meet your true challenges.
Consulting/Coaching"I take you from dilemmas and details to decisions and solutions." Which of these challenges are you facing? Leaders at all levels face challenges needing a different perspective on leading change, teamwork, customer service, productive organizational structures, and developing empowerment and accountability. I have advised and developed solutions for managers, directors, VPs, and Senior VPs. My special niche is advising technical teams e.g. IT, engineers, lawyers, and doctors. |
SpeakingAs the People-Skills Coach™, I capture and grow the audience's attention with humor, energy, true life stories, logic, and highlights of the absurdities we all face on a broad range of topics. I inspire leaders, managers, and teams to crave accountability by tapping their natural desire for work and life to be better. My interactive style engages their mind, reduces their blocks, and kick starts new people-skills behaviors in customer service, teamwork and leadership. Even with large audiences, I activate their participation with questions, mini-exercises, and a caring boldness. |
The LATEST
ITCustomerService.com is now part of my domain. As I celebrate my 23rd year in business working with IT organizations on customer service, people-skills, teamwork, and leadership, I welcome all IT organizations to my professional family. New Workshop: Suddenly, An Effective Trainer!Corporations reached out to me last year to teach non-trainers to suddenly become effective trainers. They wanted to speed the learning of enterprise-wide software (like SAP). The brand new workshop was a huge success! If your company has this need, contact me for this interactive one-day workshop to develop the training talent of your non-training teams!
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